![]() In some cases, customers who are on hold for a period of time and then suddenly had their call drop. Some cardholders have even reported waiting on hold for up to 2 hours and then eventually giving up. When you contact customer service, the hold times to speak with someone can be very long. The biggest complaint about the Direct Express card is how hard it is to speak to a live customer service representative. Here are the top reasons why cardholders call Direct Express customer service, based on complaints we have gathered from the BBB, Consumer Affairs and other sources. If you do not have time to wait on hold, you may have to try calling at different times of the day to see if you are able to talk to a representative sooner. Other callers have reported longer hold times.
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